Products cannot be returned once payment has been completed. Payment refunds are only given in the event that the products are damaged or delivered in the wrong size (size other than that ordered). If the customer receives erroneous products (incomplete sets or improper style), incorrect sizes (size other than that requested), or damaged products, returns and replacements are free of charge. To offer the finest fashion experience, premium quality cottons are utilised; however, owing to washing and drying conditions, colour bleeding may occur in some apparels. Dry clean the garments to keep them in the finest possible condition. In addition, the Company has the right to collect shipping fees in circumstances that are subject to judicial investigation.
You can either contact our Support Number or send us an email.
Guidelines for submitting a proper return are as follows:
If applicable, the product and any accessories should be in its original condition. Tags should be kept and returned. If the customer receives erroneous
products (incomplete sets or improper style), incorrect sizes (size other than that requested), or damaged products, returns and replacements are free of charge.
Orders can’t be canceled once they’ve been placed.
We will begin processing your return within 5 business days of receiving your refund request and authorisation. Between 4 and 8 days after initiating the refund, your refund should be credited to the account used for order payment. Please keep in mind that the real account credit is determined by a number of external entities, including banks, payment gateways, and external couriers (for cheques).
In the circumstances listed below, we require product photos and tags:
- Received a defective product – only the product image is required.
- Incorrect product received — photos of both the product and the tag are necessary.
- Wrong size received — photos of both the goods and the tag are required.
- Received an incomplete order — only the Tag image is required.
The refund money will be put back into the same account (online banking, credit card, debit card) that was used to make the transaction for returned products (due to incomplete sets, incorrect style, improper sizes, or defective products delivered).